Primrose London - Water Features
"Just to say that I think your web-site is great!
Ive been looking at awning info all afternoon, and this defiantly the most well
laid out & user-friendly. The explanations about each type are very helpful
too. I will be placing my order in the next few days!
Regards,
Fenella Magnus
"Andrew,
Firstly, no
apologies are required. Whenever I deal with your company (order taking,
quality, Customer service, delivery etc) the service is first
class.
In regard to
the pump, it was delivered this morning and my thanks to you personally for all
your efforts.Well
done!!" - Chris
"a huge thank you for resolving this problem.
The replacement light arrived today and I would like to let you know that I am more than impressed with the way you handled the issue.
Commendable Customer Service and I do appreciate the effort you made to bring this outstanding issue to a swift conclusion. Many thanks and kind regards," - Rita Lenko
"I am writing to tell you that I was extremely pleased with the efficient
and fast service that your company gave me. I will most definitely use your
company again and will be recommending you to family and friends. It was a pleasure doing business with you." - Sheila Taylor
"I just wanted to say how
absolutely delighted I was with the service I have received from Primrose
London. I took delivery of the water feature I ordered the following day after
ordering - excellent service. I would thoroughly recommend."- Pauline Marden
"Dear Matt,
Yesterday I received the water feature.That was a very fast
delivery!!
Thank you very much for your efficiency and understanding.You
dealt with my problem very professionally. Regards," - Zdravka
"Thank you very much for the replacement Mole repeller (it works fine) and for your excellent customer service.
I have recommended your company to several of my friends. Well done" - Russ Hopkins
"Dear Matt,
Yesterday I received the water feature.That was a very fast
delivery!!
Thank you very much for your efficiency and understanding.You
dealt with my problem very professionally. Regards," - Zdravka
"Fence spikes received in order and in short time.
They are excellent and just what I require and are a very effective
deterrent, even for the smaller birds.
A couple of my friends have already admired the items so I have passed on
your web site details.
Thank you for the items and the prompt despatch. Regards" - John Brotherton
"………Just to say a BIG Thank You for Excellent Customer Service. I will not hesitate in contacting you again and highly recommend your company to my friends.
The “Dog BarkBuster Bark Stopper“ was perfect. I ordered on the Thursday and it was delivered on the Friday morning.….Well Done………Thank you." Kay W
"I would just like to say that the chiminea I purchased from you on Tuesday and
delivered Thursday morning (early) is an absolutely beautiful piece of garden
furniture. Il ooked on the internet for the item and having seen some reasonably
priced chimineas on other sites yours was by far the most compeditively priced
plus the web site is wicked . Your range is staggering and I will keep on the
lookout for some great bargains.I will also tell everyone I know interested in
these sort of items to check you guys out first .How you do it for the prices
you charge is absolutely beyond me .Keep up the good work.Youre in my
favourites now so Ive got you trapped.Once again thankyou" - John Stewart
"Many thanks for your prompt delivery of the Party Tent. I cant thank you
enough. Delighted." - Julie
"Can I say how impressed I have been with your company. Efficient, swift service.
We shall certainly be using you again." - Rachel Ellis
"Many thanks for your prompt delivery of the Party Tent. I cant thank you
enough. Delighted." - Julie
"Catwatch arrived this
morning about 8.00am. Excellent service, thank you very much. I like your
website, very informative. Regards" - Carol Taylor
"Just thought I had to let you know that we
are very happy with the 5*3m awning, delivered, impressed with the quick
delivery (2 days) and I put it up myself in no time. It works perfectly and we
already spent 2 days enjoying the shady deck this weekend. Only one little screw
on the cassette was broken off, I replaced it with a slightly bigger one in a
minute. We are excited. Thank you," - M.B.
"we ordered a awing from yourselves on wed and had
it delivered on Friday just a email to say a big thank for the great service
from your company ref no pr529373 , as we had been let down by another company
we felt we like to show our appreciation for the good service from your
company." -mr richard balchin
"Thought you might be interested to know that I have
now fitted my electric awning you delivered a week or so ago. I followed your
instructions to the letter, and it was operational in no time at all. Many
thanks for a first class product at a sensible price.regards," -John Jones
"you are impressive the postman banged the door today saturday
at 10-30a.m with your parcel. i only ordered it yesterday.....thats
service...well done! will certainly go to your site if i want similar products
in future. kindest regards" -ken norton
"Just wanted to say a big thankyou for the fabulous awning i
bought from yourselves. I received the day after order was phoned and was super
easy to fit!! I just need some decent weather to enjoy it now!! 10/10 Thanks" - Joanne
"Very pleased with the above which we received yesterday. We have had our
reservations about solar powered water features, especially those limited
options with solar on demand technology, but these have been
dispelled..
It was very easy to setup, looks stunning in situ, and despite a cloudy day
yesterday, after a few hours, the unit was charged up and last night, was
running well...
A famous catfood advert says 8 out of 10 cats prefer it.... our 21 year
old cat, who has a a fetish for cold running drinking water..... is already
lapping it up... !!!
The water feature is terrific and we would wholeheartedly recommend it
..." -Rosemary and Rhod Tibbles
"Many thanks for following up after my recent
order.
Goods well packed and received in good condition
(Thick Brushwood) day after ordering. Exceptionally efficient service.
Should I require any further products will be in
touch." - A Berkley
"Many thanks for following up after my recent
order.
Goods well packed and received in good condition
(Thick Brushwood) day after ordering. Exceptionally efficient service.
Should I require any further products will be in
touch." - A Berkley
"Dear Primrose,
After waiting since April, I was delighted to receive my Fermob French
bistro set yesterday. It is fantastic and I am very pleased with the product.
Thank you to everyone, in particular Danny, who has kept me informed either by
email or the telephone, as to the status of my order- your customer service has
been excellent." - Mrs Claire Johnstone
"Thank you for your prompt delivery of my awning,
We were very pleased with the quality and of course
the price.
We will recommend you again.Thanks" - C. Shead (Mrs)
"Thank you for your prompt delivery of my awning,
We were very pleased with the quality and of course
the price.
We will recommend you again.Thanks" - C. Shead (Mrs)
" We recently bought the Advanced Cat Repeller with mains adaptor
through your web site and would like you to know how over the moon we are with
it!
We set it up facing the area that was getting fouled daily by one
persistant cat, with many other cats using garden as cut through and personal
sun trap. We thought that we were in for a long wait till the cats were put off
by the alarm, but what a shock! The most persistant cat was seen sneeking
gingerly round the back of the unit early the next morning, trying to
investigate it. We chased it off and blocked off the tiny gap at the back of the
unit to force the cat to walk round the front and set it off, as it must have
done through the night. We have not seen that cat, or any of the others since,
not even walking on the top of our boundry fences! The unit took only one
night to work! Needless to say it is switched on all the time, and we have not
seen one single cat since that first morning! FANTASTIC!!
Anybody thinking of buying this unit, do not hesitate, we are amazed by the
results in such a short time! Wish we had bought one sooner! Many Thanks," - L.Moran.
"Hi Lisa. The water feature arrived just after I sent the e-mail! It is now
installed in the garden, looks fantstic and we are delighted! Thanks for the
excellent service, we will be recommending you to all our friends. Regards," - Sue Atkinson
"Hello Primrose...
I would like to say a HUGE "Thank You" to You and All your Staff for
the Prompt, fuss-free, Excellent Service you recently provided.
I ordered 3 x 1.5m Bamboo Screening Panels on Wednesday, up here in
Scotland and as promised I received them FREE Post & Packing the very next
day.
You are providing a marvellous service, with great prices into the
bargain. A Very Rare Commodity these days.
Keep up the good work, I am sure it will pay dividends, with the loyalty and
good word of very satisfied customers." - Rebecca Fraser
"I received my bark collar this
morning. I only ordered it yesterday. What excellent service. Thank you. I will
use you again." - Brenda Palmer
"Dear Andrew
Thank you so much for the new pump and solar panel with
battery back up. I have today set up the new pump etc, and it is now working
brilliantly, I can even hear the water tinkling from my patio. I cant believe
how kind you have been and the trouble you went to, to solve this problem. Its
a pity there are not more people around who would be prepared to go to these
lengths. Once again please accept my sincere thanks." - Barbara Goodman(Mrs)
"I write a few lines to thank you and your staff very much for the excellent customer care you give. You came highly recommended by friends of ours and I now know why. I have had a problem with my new 4 metre awning and contacted your office today to have the problem rectified. I have dealt with a person called Becky who I have to say has been a fantastic person to deal with. I would imagine she is a highly valued member of your staff who has dealt with my problem in the most courteous, friendly and professional way possible.
I always like to give praise where it is due and I will be singing you and your company’s praises from now on to as our friends did to us." - Len Lawson
"We recently placed two orders with you which were both delivered when they were promised and were as described. We now have our new bamboo screening erected in our garden and we are extremely pleased with it. The service you provided was excellent and we wanted to say "Thanks!"
We had no worries about recommending you to our friends and family and know that two of our friends in Loughton have already placed orders with you, so it just goes to show that a little bit of effort on the customer service front is certainly worth your while! Thanks again and we hope your company continues to do well in the future." - Louise and Jason Cressey
" I received a Blue Solar Cascade to give as a gift.
On receipt of the goods, I stupidly broke the bottom bowl (WF0210A). On 3rd
June, I phoned your company to see if I could be sent a replacement. A very
pleasant lady said it was absolutely no problem. I was amazed to learn that
there would be no charge, either for the replacement item itself, nor for the
postage. The replacement bowl was delivered to me on 7th June.
I would like to say a very big thank you. I was so
impressed with such excellent customer service that I just had to let you know.
I would not have the slightest hesitation in recommending your firm to
anybody.
Very many thanks" - Bonnie Comlay
"Browsed your excellent website and ordered a 4.5m full cassete awning on Sunday. It was delivered on the following Tuesday. Fitting was an easy to follow process and, with the help of some extra arms and hands, we completed hanging the awning today. Only complication was that the brackets were pre-adjusted to the lowest slope which we did not realise until after hanging the awning. Adjusting it was not too complicated either.
All in all it looks and feels as a well built and good quality product which should last for years to come." - Simone & Bert
"Thanks. I just want to say how impressed I was with your service - the item arrived the very next morning. Well done." - Audrey Carbury
"I just wanted to thank your company for the friendly and efficient way you handled my enquiry yesterday. From the initial phone call I made with the prompt knowledgeable answers given to my enquiry - to the pump being ready and waiting in what was a very busy office.
I was treated like I was spending hundreds of pounds when actually I was only spending £16. It solved a problem I had and the new pump is running my old water feature superbly.
Thanks again and I am sure with your kind of service you will prosper - you deserve to." - David Humphreys
"Just a line to thank you for the excellent service.
My inquiry e-mails were answered promptly and a very good, well packed product delivered the following day (1.30 p.m.) as promised.
A very good show all round and a firm to be highly recommended." - Alan Walker.
" Greetings! We did have a bit of sun today, which was
lovely! A bit of rain as well--good for the flowers! I'm so glad the sun is
shining in England--doesn't it just make you feel so good to be out in the
garden on a sunny day! Your new fountain in my garden makes it simply grand!
Cheers! " Kelly
" Thanks for my lovely water fountain. You kept me informed all the
way. Nice doing business with you." - Victoria
"Many thanks for the safe delivery of my order.
It was very well packed for transit, and your Staff must be congratulated
on their expertise. I am completly satisfied with the product and
service
recieved from your company. Grateful thanks." - Lionel G. Powell
"Thankyou very much for your prompt service.
We received the awning today
Friday and we were most impressed as we only ordered it on Wednesday
evening.
The product looks very good. Once again thankyou for your
impressive service" - Dave pothecary
" I have just placed my first order with you and just wanted to thank all at the company for the superb service I have received.
I ordered 5 x rolls of 1.5m Bamboo Screening for a client last Friday the 14 May having been promised next working day delivery via your user friendly chat line. Sure enough the goods arrived on Monday and part of that order included two ratchets which were not received (through the fault of the carrier I hasten to add) so I sent an email which was responded to immediately with a telephone message left on my answer phone. When I returned the call you promised to get replacements in the post in time for Friday the 21 May and they duly arrived today.
The courteous and efficient way I was treated both electronically in the first instance and then on the telephone is a credit to you and your staff who appeared genuinely concerned that the order was not complete. It is so easy in this day and age to complain about poor service and so refreshing to deal with professionals who put the customer first and seemed intent on delievring nothing other than excellence. Well done to all concerned - I shall certainly shop with you again when the opportunity arises." - Alan Hinton
"Hi there
Just wanted to say you offer a fantastic service, I ordered the goods in the afternoon and they arrived first thing next morning ! I will definitely use your company again.
Well done " - Gill
"Many thanks – all my queries have been promptly and fully answered by your department – I am very impressed. Regards" - Melanie Keys
"I am emailing to say how impressed I was with the awning I ordered as it arrived
within24 hrs. There was a tiny screw cover missing and this was sent out
immediately by 1st class post.
Excellent customer service! Thank you." - Mrs
Hitchcock
"Thanks for all your help in sorting out this for me, have found your customer service excellent and wouldn’t hesitate to recommend Primrose to friends and colleagues." - Lucy
"Just a quick email to say a very big thank you for sending out a replacement in such a speedy and professional manor.
My dad is very happy with his Chimnea and I am very impressed with your company who I would highly recommend for price and service to anyone." - Mrs A Higenbottam
"This is just to say a big Thank you for your help and delivery of my water Urn
feature.
It arrived today, and is now set up and runnng Beautifully.. I am
so pleased with it ,and all your help and service ." - Lorraine
" This is just to thank you for the safe receipt of my garden fountain (it is
going in my aviary and the birds will love playing in it!!) and I want to
congratulate you on your promptness and over-all efficiency. You are a model of
how business should be done." - Jane Morgan
"Just to let you know that my order of 2 Chimenea's on the pallet arrived safely
yesterday afternoon at about 4:00 as promised by Andy via telecom earlier in the
day and are beautifully in place in my garden :-)
Many thanks for the
fantastic service provided and the courteous approach to your customers ....
what a refreshing change, a credit to you all !
Thanks for your help, it
is much appreciated and I will be back to buy from you again
soon." - Nicole
'Bamboo Fencing of very good quality and better priced than I had seen in any
garden centre. Got next day delivery. What more can you ask for.' - John S.
"Aimee, Many thanks -A replacement clock arrived Friday lunchtime - everything is
perfect. I would like to congratulate your firm on it's excellent Customer
Service" - L. Harrow
"...So I just wanted to say a big thank-you to you for all your efforts. I know it's been tedious at times, but you have been very patient. I'm going to vote you as 'CUSTOMER SERVICE GIRL OF THE YEAR!' Thanks again, Bee." - Pauline
" Many thanks oredered bank holiday Monday and received on Wednesday lunchtime. Thats what I call service, many thanks again." - Kathy L.
"hi just to say thankyou for sending my clock. could not believe how quick we recieved it .all the way to cyprus and it came within the week. and .it is lovely thanks." - gloria
"Thank you very much for the spider catcher that arrived safe and sound and
very promptly. It was a birthday gift for my 14 year old son and we have had
great screams throwing the plastic spiders at each other, duelling!! We have
used it to put a real one out already and it worked really well and the awful
fat monster was totally unharmed and skulked off in a threatening manner. thank
you once more," - Sarah
" Hello, just a short message regarding my order of bamboo screening. I got notified yesterday at 1131 that my order was being shipped from Reading,England.
Just to let you know, I am very pleased to announce the delivery of my order to Perth, Scotland at 1140 today. Oh, by the way, it was cheaper than B & Q., even with my senior citizen's discount.
Wonderful, keep up the good work." - Antony H.
" Just wanted to say a big thank you to all of the staff at Primrose for the fantastic service I received from your company. My screening and chimenea arrived just after 9am today, after only having ordered at 2.30pm yesterday. A special big thank you to Judith who was amazingly helpful yesterday. The service and products are first class and I am really really pleased." - Karen Alcock
" I returned a faulty clock last week, spoke to your office yesterday
and this morning received replacement. Thank you for your help and great service. Look forward to ordering from you again," - Jackie Tebb
" Thank you for your response and your explanation for the delay.
I would also like to thank you and your customer services department for the prompt ,helpful and courtious responses I always receive from you when ever I have a query.
How refreshing to find a customer services that is what it says it is." - Alexandra Houghton Marshall
"Thank you for an excellent service and good quality of the product. The order
was delivered within two working days, even though we live on an island, and it
took just under the two hours to fit. Thanks again" - Aubrey Eveleigh
"Many thanks for very quick delivery of our order, which arrived in good
condition. The awnings are now fitted and we are highly delighted with
our purchase. Thank you for an excellent service." -
Yvonne and Glyn
Jones.
"thank you very much received my order on thursday excellent service." - joanne reilly
" Dear Andy, may I thank you for your outstanding service. It has been a real
pleasure to experience such a professional and helpful attitude. Kind regards," -
Edward Matt
" Thank you for the speedy delivery of my mole traps, ordered last Friday
late afternoon and delivered before midday Sat. Excellent service." - D.V.Dawes."
"Just thought i would drop you a line to say thank you for your excellent
service.
Items were ordered yesterday lunch time,and delivered first thing
this morning.
I will recommend your company to everyone interested in your
products." - Pete Gallis
"The package arrived in excellent condition on Friday, april 23th and we
installed the sail (shade) yesterday morning. I include the picture below to thank you
for this great service and product, which gives certainly a premium look to our
remodeled garden." - Jo De Pelsmaeker
"My husband & I ordered a 2m Multi stripe awning yesterday. To our
delight it arrived this morning, by 2 pm, even us old duffers had managed to fit
it, with a little help from a neighbour and it looks lovely. We can't praise you
enough for product value, service and clarity of the instructions ( or where
hubby's concerned, usually destructions!)." - Sue Gurney
"Just wanted to say a
big thank you for your excellent and prompt service: we received a replacement
Foxwatch unit this morning and it is already in place." - Sue Lobb
"Just a short note to say thank you for the screening. We are delighted with it
and with the very promt delivery." - Gari Jenkins
"Many thanks for the order received today – only 3 days from order to delivery.
It is a pleasure to deal with an organisation with such excellent service" - Jeff
"Many thanks for your speedy reply, I have never had such a quick response to a
internet order query. Goods arrived this pm , thanks again." - Keith Swaine
"Ordered Tuesday late afternoon -delivery this morning (Thursday)!!!
Super quality hurdles - wonderful service - look forward to using you
again." - Richard Wallace
"Just to confirm that my order arrived today. Am very pleased, both with the
speedy delivery, and also the quality of the Hazel hurdles and other
items." - Ken Baker.
"My order was on the doorstep before 9am the next morning. Amazing service -
Thank you" - Annette Prentice
" Thank you for taking our order today Aimee and for your excellent customer service. A credit to Primrose!" Regards - Mo Wright
" Good Afternoon,
Just a quick note to say thank you for processing my
order so quickly and painlessly! The lawn edging looked even better that it did
on the website. I am very happy with your service, the goods and will definitely
use you again! More importantly, I will happily recommend you to all my
friends! Regards" - Lianne
" Fantastic service ordered thursday eve, delivered 7 45 sat morning just great" - BRIAN
" I would just like to say how pleased we are with the awning we recently purchased. It looks fabulous and was easy to put up. It really makes a difference to the look of the house too. The product looks to be top quality too, we have had awnings before (more expensive than this one) and they haven’t been half as robust looking as this one is. Obviously we think it is very good value. The last thing I want to mention is the service. Your website was easy to navigate, the products were well laid out and we could see at a glance what we wanted as well as the other options. To get it delivered the next day was exceptional. Well done and thanks very much." - Frances Farmer
" The replacement pump has just been delivered, many
thanks for your help and quick response, a pleasure to doing business with
you. Have a nice weekend." - Regards
- Paul
" thank you I received the replacement clock today and it
is in good working order, thank you again for your great customer service"
" Tank you once again for your 1st class service it is 2nd to none!!" - Sandra
Shearon.
"Hi, Received my awning yesterday, installed today,
simple instructions made installation easy, fantastic product at a great
price! Many Thanks" - Phil Rees
" Hi Christine,
I’ve received the gloves thank you very much. Thanks for the excellent service, I’ll shop with you again in the future. Regards" - Ian Langley
"What a brilliant product, at a Fantastic price….. Came this morning, had it installed by afternoon.
Will certainly be buying another 2, to finish off the back of the house. Many Thanks." - Regards - Roberto.
" i wish to thank you for your excellent customer service i have
recieved from your team after recieving my purchase of a solar oxygenator i
found that it had a fault after one phone call it was sorted out to my
satisfaction i will certainly be useing your companyagain and recommend any body
else that wish to purchase your products even as good as john lewis. regards" - p
simpson
" Our awning has been fitted this afternoon we are really pleased with it it
looks fantastic. Thank you very much for arranging the fitting for us we really
appreciate it.
You have provided an excellent service I will certainly be using Primrose
again and will be recommending your company to friends and colleagues." - Jennifer T
" Thank you, thank you, thank you for my purchases!!!
What a service!!! I ordered the products on Bank Holiday Monday, you
despached them on Tuesay and I received them by Wednesday - thank God.
Thank you so much for the super-efficient service, I can relax a little bit
now." - Janet
" I recently purchased a strawberry barrel and potato barrel from you. Provided everything was OK I should not normally contact you. However, your service was so efficient (items arrived before even your despatch email) and both items so straightforward to put together and such good value that I just wanted to express my appreciation and let you know how satisfied I am with the purchases. Many thanks " - - - Tony Leigh
" I recently purchased a strawberry barrel and potato barrel from you. Provided everything was OK I should not normally contact you. However, your service was so efficient (items arrived before even your despatch email) and both items so straightforward to put together and such good value that I just wanted to express my appreciation and let you know how satisfied I am with the purchases. Many thanks " - - - Tony Leigh
" I just had to write to thank you for such an
effective product for deterring squirrels from my garden.
For two years they have been regularly digging
up my lawn and nothing I tried would stop them. Last weekend I 'googled'
squirrel repellants and found your website. I ordered on the Suinday afternoon
and by Tuesday lunchtime had the product delivered to me. Excellent service!
That afternoon I scattered in over my lawn and haven't seen a squirrel since.
Already my lawn is recovering and starting to grow. I've had to do a couple of
applications as we've had torrential rain but so far its looking very
successful.
Many thanks " - Wendy Bailey
"I've read testimonials before (as seen on your
website) and not trusted the source / content.
Having taken very prompt delivery of my 3m full
cassette electric awning I'm pleased to say that the system fully exceeds my
expectations. Installation was so straightforward. Build quality is excellent.
We had a quote for an identical spec awning from
a well known national competitor. They would
have charged at least triple the actual cost.
Great value, build quality, instructions and
service.
I unveiled the electric awning to my wife to the
tune of 2001 a Space Odyssey - she was very impressed! Many thanks" - Mr. G. Fox - Lincoln
" What fast friendly efficient service - I will definitely use you again. Best" - LizR
"... can I just add.....what a lovely Company to deal with, I too run a
mail order Company and recognise good customer service when I see it,
please pass on the 'pat on back'." - Nigel Ingram
" I received these items very quickly and despite my age and limited mobility was
able to assemble them with very little difficulty. I am delighted. Now all I
need is some fine weather, the right amount of rain, and some seeds!" - Anne Jordan
" Thank you for letting me know. Once again you come up trumps with me.
Why can't other companies do the same as you as it saves so much
antagonism." - Chris Frowde
" DEAR CHRISTINE,THANK YOU FOR YOUR EXCELLENT SERVICE,I AM SO IMPRESSED
I HAVE ORDERED ANOTHER ONE FOR MY SON TODAY,MANY THANKS," - KEITH
" I bought a cat repeller 610 about 3 months ago.
I am delighted with the results. Apart from one cat, which I can only assume is deaf, there have been no more messes on the lawn or borders.
This is such a relief, and we now look forward to the summer months when the children can use the lawn. ( Previously, it would have been impossible because of cat mess). I cannot praise your product highly enough. A delighted customer." - E Parker.
""Dear All @ Primrose (London),
My husband and I would like to thank you for the
excellent service we received with our recent order. Having only ordered our
patio awning and water feature on Sunday evening 20th March, we were delighted
when it arrived on our doorstep at 08:00am on Tuesday the 22nd . During the same
morning I also received, by first class post, a cat deterrent m/c which I had
forgotten to include in my original order. Well done! customer
services.
The awning looks superb and was very easy to erect,
just as your web page had indicated. The water feature assembled easily and
looks wonderful.
May I also congratulate you on having a very
user-friendly website. I shall certainly pass on recommendations to our family
and friends." - Pauline Redmile
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