Terms and Conditions
Peace of mind guarantee:
We want you to be delighted with the products you buy from us, which is why we guarantee that we fully comply with your rights to return items under the Distance Selling Regulations.
Please read our
Delivery and Returns for full information.
The following form part of our terms and conditions:
Delivery and Returns
All sizes are overall and measurements are approximate although we do try to ensure they are as accurate as possible.
Some of the products we sell such as fencing and screening are natural products made using traditional techniques. Please do not assume that they will have the precision or consistency of machine-made products.
We're here to help, and we're always happy to do our best to give advice over the phone.
However, if the information you require is critical to your decision as to whether to buy or not,
you must get it in writing if you might need to rely on it to resolve any potential misunderstandings.
Best Price Guarantee
- we just won't be beaten on price.
We love our reputation for having "The Biggest Range at the Best Prices".
To keep our great reputation, we check prices all the time - often every day.
So here's our Price Promise:
If you see a cheaper price elsewhere, up to 7 days after placing your order with Primrose...
we'll not only match that price...
but we'll also give you 10% off any other product.
(You can use that 10% off any other product at the same time you place the order, or any time up to 100 days following the date of the price-matched order).
The usual conditions apply - the product must be in stock with the competitor and the price must include
delivery to your location.
The guarantee does not include products shipped to the UK from abroad and we may limit the quantities of
price-matched items sold to one customer.
Risk of loss and damage to products passes to the purchaser on the date when the products are delivered. Title passes to the purchaser at the point of delivery provided that we have processed and received payment in full.
Cards will be charged at the point of ordering.
Refunds will normally be processed immediately, although it may take a few days for the banks to refund your card.
Items made to order cannot be cancelled or refunded.
Plants Terms and Conditions
We make every effort to ensure that all our plants are of the highest quality and are fully inspected prior to dispatch. If however you feel that the plant received is not in reasonable condition then please contact us IMMEDIATELY. Please bear in mind the following:
- Is it in season? Plants will look different depending on the time of year. Out of season plants may be very bare in winter periods
- The images on the site are generally of a mature plant; what you ordered may have been a plug. A plug is a developing plant, nurtured through the early growth stages in a small container of nutrient rich compost/potting soil, ready to be 'plugged' into your garden. Please check your order confirmation if at all unsure.
It's important that you take an image of plant as soon as possible so there is no doubt as to its condition when it was received. We may request the plant is returned to us for further investigation so we can establish the cause of the problem.
Not Planting Until The Weekend?
Should you receive your plants but have no plans to transplant within 24 hours then please bear in mind they are 'Live'. Please ensure you open the packaging, water the plant and expose it to daylight until you are ready to plant. See care instructions for individual details.
All greenhouses come with a minimum 2 year warranty (with some exceptions - see individual products for details), and some have even longer warranties as stated on the product pages. This guarantees your purchase against any manufacturing faults and, where applicable, also extends to your preferred metal base.
Exclusions to this warranty include:
- Glazing damage
- Moving parts (e.g. door rollers)
- Wind/storm damage
- Accidental damage
Greenhouses are normally included under home insurance policies, but we advise that you check with your insurers for confirmation.
Henri Water Features - Home Delivery Terms and Conditions
1. Delivery is to the nearest kerbside or hard-standing by a tail lift vehicle
2. Goods cannot be left on a public road or pavement
3. The unloading area must be smooth and level with no slopes, and also be large enough to accept a heavy goods vehicle
4. Deliveries are made Monday - Friday only, between 8am and 5pm
5. Delivery between 7-10 working days
- Delivery is NOT with a crane lift or Hiab
- Goods are delivered using a tail-lift at the rear of the vehicle with a hand pump truck
- The product cannot be pushed uphill or downhill or on gravel drives or lawns
You will receive a phone call to arrange the delivery between the hours of 8am - 5pm Monday to Friday, however if an arranged delivery is attempted and there is nobody to provide a signature, it will be taken back to the depot and re-delivered on another day but will incur a re-delivery charge which is to be paid direct to the carrier to enable re-delivery of the goods. If possible it is preferred that you provide a mobile phone number.
If your order is dispatched by a Marketplace Seller
If your item is dispatched by a Marketplace/Third Party Seller the purchase confirmation e-mail sent by Primrose can serve as a record of your purchase so please feel free to print a copy of this for your records. If you need a VAT invoice, you'll need to contact the Seller directly to ask for one.
Buyers authorise Primrose to act as their limited representative solely to conclude on their behalf sales contracts directly between them and the sellers for sales of goods via the Service. While Primrose helps facilitate transactions that are carried out using the Service, Primrose is neither the buyer nor the seller of the seller's items. Primrose is not an auctioneer. Primrose provides a venue for sellers and buyers to negotiate and complete transactions in accordance with the provisions of this Participation Agreement. Primrose is not the agent of the seller. Accordingly, the contract formed at the completion of a Fixed Price Sale is solely between buyer and seller. The enforcement of any contractual obligations arising out of the completion of a transaction using the Service is the responsibility of the buyer and seller that are party to that transaction. Primrose is not obliged to mediate between buyers and sellers or enforce or execute fulfilment of any contract. Buyers and sellers use the Site and the Service at their own risk. Subject to the terms of this Participation Agreement, the seller will resolve any subsequent dispute directly with the buyer.
Late deliveries and other problems.
We do of course make every effort to ensure that your order will arrive within the delivery times shown on the website. Unfortunately, on rare occasions this may not always be possible.
Should your order be delayed or fail to arrive when expected, please contact us immediately and we will do our best to resolve any problems.
(Please note that our liability does not extend to providing compensation for late or failed deliveries.)
We make every reasonable effort to ensure that your order meets - and hopefully exceeds - your expectations. Of course, in rare cases things can sometimes go wrong and we will always do everything we can to rectify any problems in a quick and satisfactory manner.
However please note that we cannot be held responsible for any resulting additional expense you may incur unless with our prior agreement.
The celebrities named or featured on Primrose.co.uk have not endorsed, recommended or approved the items offered on this site.
If you would like a copy of our terms and conditions, please highlight the text, then copy and paste into a document (eg Word) on your computer.
We reserve the right to modify these terms and conditions without notice and so you should view them each time you visit our website.
Your use of this website signifies your agreement to these terms and conditions. They constitute a contract between you and us governing your use of this website. If you are a consumer your statutory rights are not affected by this agreement.
Once you place an order with Primrose, you will receive an order acknowledgment email stating the items you have ordered. This does not constitute acceptance of your order.
Acceptance is acknowledged when your order has been shipped from our warehouse or suppliers.
Non-acceptance of your order may be due to: being unable to authorise your payment, the product being unavailable, a product pricing or description error.
Copyright and use of our images and videos.
Images, videos and text on this site are copyright Meika Ltd or our suppliers. Please contact us if you wish to use one of our images or videos: use of our images or videos without our permission is theft.
Images and videos owned by Meika Ltd may be hired for an initial fee of £1000 + VAT per image or video plus £100 + VAT per week per image or video. Your use of one of our images or videos on your website signifies your agreement to these terms and conditions. They constitute a contract between you and us governing your use of these images or videos.
On occasion we have used images that have been released into the public domain under the Creative Commons Attribution-Share Alike 2.5 Generic license or the GNU General Public License. In these cases the specific images are required to be redistributed under the same or similar licence.
Primrose is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.co.uk.
Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates.
Primrose is the trading name of Meika Ltd.
Registered address: 44 Portman Road, Reading RG30 1EA. Company number 4756556. VAT number 945 6917 78
WEEE - Waste Electrical and Electronic Equipment
New government regulations called The Waste Electrical and Electronic Equipment (WEEE) Regulations encourages people to recycling old electrical products, rather than throwing them away.
Electrical goods are the fastest growing waste stream in the UK, growing by 5% each year. Each year in the UK we go through over 1.2 million tonnes of electrical waste.
Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in These items can cause soil and water contamination which, in turn, can have a very harmful effect on the environment and human health.
Many of the electrical items that we throw away can be repaired or recycled. Recycling items helps to save natural finite resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.
In order to protect the environment for future generations it is important that we are all aware of the consequences of our actions and learn what we can do to make a difference.
Look for this symbol
Electrical and Electronic Equipment that was made after June 2006 should display this symbol on the packaging or product. It means that the product is covered by the WEEE Regulations and every effort should be made to recycle it. All our electrical products display this symbol.
The Waste Batteries and Accumulators Regulations
Under the Waste Battery Regulations, Primrose are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person at
44 Portman Road
(please do not post).
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
Distributor Take Back Scheme
Primrose are fulfilling their distributor obligations as a member of the WEEE Distributor Take Back (DTS) Scheme.
The DTS is designed to fulfil the obligations of distributors. The DTS supports a national network of collection facilities where consumers can dispose of their household WEEE free of charge for environmentally sound treatment and recycling.
Recycle your old electricals
Please ensure that your old Waste Electricals and Electronics are recycled in accordance with the regulations. Please do not throw them away with your domestic rubbish as they will not be recycled.
Contact your local council, or click on www.recycle-more.co.uk and click on Bank Locator to find your nearest recycling point.