Customer Enquiries

Please don't hesitate to contact us with any enquiries regarding your order, our products and services or anything else you may wish to discuss.

Email: info@primrose.co.uk

- for any enquiry (technical, orders, customer service etc) We usually respond to emails within 3 working hours of receipt (9 - 5 pm weekdays). At this time of year, we are really busy on Mondays catching up with the weekend, so please be patient - we will give you a really helpful answer as quickly as we can.

Phone:0118 903 5210 (UK only)

9 - 5pm weekdays. Please note we're really busy on Mondays and Tuesdays. Although we do our best to answer calls within 5 rings, this isn't always possible. Please be patient or send us an email.

For enquiries outside of the UK and Ireland please call 0044 118 903 5210.

Chat: Click here for live chat

Usually available 9-5 weekdays. If not available, it will give you the chance to put your question by email and we'll respond as soon as possible.

Fax: 0118 903 5219

Post:

Primrose
44 Portman Road
Reading
RG30 1EA

Please make cheques payable to "Primrose". Don't forget to include the delivery charge - the easiest way to check the total amount to put on your cheque is to add the item(s) to the basket, which will automatically add carriage if required.