Contact us

Primrose Customer Service
Primrose Warehouse
Primrose Delivery
Primrose Screening




Contacting us during Covid-19

We're working hard to deliver your orders and reply to your messages, emails and comments as quickly as possible, whilst ensuring the health and safety of our team, suppliers and couriers remains our utmost priority.

If you have any questions about an order you have already placed with us, please visit the Covid-19 delivery update page on our website before contacting Customer Service.

However, if you still can't find what you're looking for, please fill in a contact form below but please do bear with us while we take longer than usual to respond. We can assure you the team are working tirelessly to get back to our valued customers.

This will allow us to find your order and help you quicker


This will allow us to find your order and help you quicker
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How can I pay?

Sagepay PayPal Pay with Amazon


We want checkout to be as quick and painless as possible - that's why you can use your PayPal or Amazon account to pay - just click the PayPal or Amazon button at checkout. We also take Electron, Visa, Visa Debit and Mastercard card payments - click the 'Pay by Card' button at checkout.

If you want to do a direct bank transfer, please email or call us for our bank details.

We only accept cheques from registered businesses or local authorities and schools. Send cheques payable to "Primrose" to:
Primrose
44 Portman Road
Reading
RG30 1EA

Don't forget to include your delivery address!

Need a VAT invoice? - No problem, just email us after you've purchased and we'll email or post it to you.

Are you Corporate or a County Council and need a Proforma Invoice or an invoice before you purchase? Just contact us via phone or email and we'll send the paperwork. Unfortunately, we'll need to receive the money before we release the goods.

Unfortunately, we don't offer credit facilities or pay-on-delivery.

Where's my order?

If you haven't received your order, you can track it using this form:



Alternatively you can check the product page on our website and see the anticipated delivery time to the right of the picture. In the unlikely event that this time has been exceeded, please check with your neighbours in case it's been delivered there. If not please contact us and we'll get straight back to you.

Where can you deliver?

We can usually deliver to all areas of mainland UK for the delivery charge specified on the product page. Some items may incur an additional charge for Highlands and Islands and certain postcodes in Northern Scotland. You will be contacted for additional payment should these charges apply to your order. Please request a price for delivery to non-UK destinations by contacting us. Read all our delivery information here.

What's your returns policy?

If you don't like the item you've bought, just let us know within 60 days of receiving it and send it straight back to us with the returns number we'll send you. This doesn't apply to bespoke or made-to-order items. Read our full 'No Quibble' returns policy here.

How quickly will I get my order?

Each product that we sell has a clear indication of when you can expect delivery before you buy - it's to the right of the picture on the product page. Usually we'll despatch the same day you order. If you want to see where you order is, you can use the 'Track your Order' form above.

What kind of product warranty will I get?

All our products have at least a two year warranty (except in certain circumstances for plants, bulbs, heating elements and selected greenhouses). Some other products have even better warranties - we'll tell you this on the product page. Read more about our product warranty here

When are you open?

Normal office hours, Monday to Friday from 9am to 5pm.