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We want you to be delighted with the products you buy from us, which is why we guarantee that we fully comply with your rights to return under the Distance Selling Regulations. Please read our Delivery and Returns for full information.

We also guarantee the security of any details you pass to us, and we guarantee your Privacy.


If you wish to make a complaint please call us on 0118 903 5210, email us at , or write to us at

44 Portman Road
RG30 1EA

We handle all complaints fairly, effectively and confidentially. We aim to give you a response within 24 hours.

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I have found Primrose to be a first-class company. They have always given me excellent service with a good product, reasonably...