Coronavirus (COVID-19) Information and help for our customers

2020 has been a difficult year for us all and as we experience a second national lockdown, we’d like to let you, our valued customers, know that we’re still here to help you enjoy your outdoor space.

Following some disruption to our service during the first lockdown earlier this year, we have made vast improvements across our business operations to make sure we are able to keep deliveries running smoothly in the run up to Christmas.

With these improvements in place and after close communication with our suppliers we are confident in our ability to handle any more spikes in demand that a second lockdown may bring.

We look forward to helping you prepare for Christmas and we hope you are able to spend the festive season with loved ones.

The Primrose Team

Frequently asked Questions

Yes, our warehouses and suppliers are operating as normal whilst following strict social distancing guidance. We are monitoring the situation carefully in case of any delays and constantly updating our website with the most up to date information. In order to maintain the high standards you expect, we will update you on any changes to your order as early as we can. You can also track your order here.

All of our couriers are providing no-contact delivery. This includes maintaining social distancing and no longer capturing electronic signatures via hand-held devices.

If you are self-isolating and need to return something, please get in touch with our customer services team within 30 days of receipt of your item and we’ll arrange a contact-free return. See more information about returns here.

To keep up with the rise in demand in the spring we decided to temporarily reduce the number of products on offer. We are now working closely with suppliers to bring items back into stock in a way that keeps our warehouse teams safe and maintains high delivery standards.

How We're Keeping Our Teams Safe

  • Our offices are closed with staff working from home.
  • In our warehouses, we are upholding strict social distancing measures, providing masks and hand sanitiser to keep our team safe.
  • We continue to follow all government guidelines and mitigate any risk to our people.

Supporting UK Growers

Like so many others, UK Nurseries have faced extreme uncertainty during the COVID 19 pandemic. In any normal Spring season, they will supply huge volumes of plants to Garden centres, but this year garden centre orders were cancelled, leaving them with a huge amount of perishable stock and concern about the future of their businesses.

During the pandemic, online demand for plants tripled and we’re proud to have reached out to and worked with 8 new UK growers, working together to sell online and stop plants going to waste. Thank you for helping to #KeepBritainGrowing

Ways to Get In Touch

If you don’t find your answer in our FAQs you can contact our friendly customer service team.