Coronavirus (COVID-19) Information and help for our customers

Frequently asked Questions

The majority of our trusted warehouses and suppliers are now operating as usual, however, some orders are subject to delays while we maintain strict social distancing measures. Delivery times will vary per product, so please check the product pages at the point of purchase for delivery timescales. You will receive email updates from us on the status of your order and you can track your order here.

All of our couriers are providing no-contact delivery. This includes maintaining social distancing and no longer capturing electronic signatures via hand-held devices.

If you are self-isolating and need to return something, please get in touch with our customer services team within 30 days of receipt of your item and we’ll arrange a contact-free return. See more information about returns here.

We are working closely with our suppliers to bring more of the gardening products you love back into stock, whilst keeping safety as a top priority. Sign up to our newsletter for the latest Primrose news, offers and advice.

How We're Keeping Our Teams Safe

  • Our offices are closed with staff working from home.
  • In our warehouses, we are upholding strict social distancing measures, providing masks and hand sanitiser to keep our team safe.
  • We continue to follow all government guidelines and mitigate any risk to our people.

Supporting UK Growers

Like so many others, UK Nurseries have faced extreme uncertainty during the COVID 19 pandemic. In any normal Spring season, they will supply huge volumes of plants to Garden centres, but this year garden centre orders were cancelled, leaving them with a huge amount of perishable stock and concern about the future of their businesses.

During the pandemic, online demand for plants tripled and we’re proud to have reached out to and worked with 8 new UK growers, working together to sell online and stop plants going to waste. Thank you for helping to #KeepBritainGrowing

Ways to Get In Touch

If you don’t find your answer in our FAQs you can contact our friendly customer service team.