"The delivery service for two large-framed willow panelling screens was very rapid. As it happened we were out when delivery was made and when we inspected the panels we could see they had been damaged in transit. We reported this to Primrose, including photos of the damaged areas, and after a perfectly reasonable and professional dialogue they offered us a partial refund which we accepted. Clearly we would have preferred not to have received damaged materials but I can't fault Primrose for their response to the issue."
Reviewed Tuesday, 27 February 2018