Primrose Warranty
We are so confident that you'll love your products from Primrose that we offer at least a 1-year warranty on all products*. (except in certain circumstances for plants, bulbs, heating elements and selected greenhouses). Please refer to the table below to find out the corresponding warranty period. In the unlikely scenario that your product is faulty or breaks, just get in touch with our customer care team and they will be happy to help.
Unless otherwise specified by the manufacturer's own warranty. Please check the product information for more details.
Faults
If the item needs to be returned for inspection, please check with us first. Faulty items will be repaired or replaced after the first 30 days from date of receiving your order. Within the first 14 days you also have the option to have the faulty product refunded. In the event of a part failing we may choose to replace the faulty part not the whole product.
Please note that we are not responsible for any consequential loss or expenditure incurred as a result of any fault arising.
Range
Warranty Period
Awnings
Please note: The installation service we offer is an introductory service and will be carried out by a 3rd party installer. Installation is not covered by the manufacturer's warranty.
1 Year warranty standard
2 Year warranty on:
Half cassette manual
Half cassette electric
Full cassette manual
Full cassette electric
Barbecues
1 Year warranty
Fencing
Only material guarantee, any mishandling or breakage during usage will not be covered.
Please note that our hurdles and screening rolls are produced from naturally occurring timber. As a result the colour may vary within batches subject to when and where the timber was sourced. We therefore are unable to guarantee that colour will always be uniform.
1 Year warranty
Plants
We make every effort to ensure that all our plants are of the highest quality and are fully inspected prior to dispatch. If however you feel that the plant received is not in reasonable condition then please contact us immediately. Please bear in mind the following:
All sizes are overall and measurements are approximate although we do try to ensure they are as accurate as possible.
Is it in season?
Plants will look different depending on the time of year. Out of season plants may be very bare in winter periods.
The images on the site are generally of a mature plant; what you ordered may have been a plug. A plug is a developing plant, nurtured through the early growth stages in a small container of nutrient rich compost/potting soil, ready to be 'plugged' into your garden. Please check your order confirmation if at all unsure.
It's important that you take an image of the plant as soon as possible so there is no doubt as to its condition when it was received. We may request the plant is returned to us for further investigation so we can establish the cause of the problem.
Not planting immediately?
If your plants are to be kept out of the ground for over 24 hours then please bear in mind they are 'live'. Please ensure you open the packaging, water the plants and expose them to daylight until you are ready to plant them out.
1 Year warranty
Garden Buildings
1 Year warranty
Garden Furniture
1 Year warranty standard
Primrose Living: 5 Years Flat Weave, 7 Years Half Weave on
Greenhouses
This guarantees your purchase against any manufacturing faults and, where applicable, also extends to your preferred metal base.
Exclusions to this warranty include:
- Glazing damage
- Moving parts (e.g. door rollers)
- Wind/storm damage
- Accidental damage
Greenhouses are normally included under home insurance policies, but we advise that you check with your insurers for confirmation.
1 Year warranty
Heated Clothing
1 Year warranty
Heaters
1 Year warranty
Marquees
1 Year warranty
Planters
Only material guarantee any mishandling or breakage during usage will not be covered.
1 Year warranty
Sail Shades
1 Year warranty
2 Year warranty on:
Breathable standard 320gsm
Screening
Only material guarantee, any mishandling or breakage during usage will not be covered.
Please note that our hurdles and screening rolls are produced from naturally occurring timber. As a result the colour may vary within batches subject to when and where the timber was sourced. We therefore are unable to guarantee that colour will always be uniform.
1 Year warranty
Tools & Equipment
1 Year warranty
Water Features
1 Year warranty