"Firstly I would say the highland water feature looks great & easy to install.We did encounter a couple of problems along the way,however these were sorted very quickly by primrose with no fuss.customer service was great and would be a 5 on your rating.
The only thing that let you down was the product it self.
1; The first pump (7.5v) that was sent was not quite powerful enough for the feature (even after I stopped the leak ,see below).The second pump (12v) was & works well.
2;The connection between the steel base plate & the plastic pipe from the pump was rubbish, it leaked a lot of water, subsequently the pump could not feed the top of the feature.I solved this myself by welding a small extension to steel pipe below the base plate, that way I could fix the plastic water pipe to it with no leaks (this maybe something you should consider ,it will save you a lot of remedial work on this feature) These problems are the reasons your overall rating is 4. That said I would have no hesitation in recommending you because I think the overall customer service was superb.please pass on my thanks to Becky
Neil Powell "
Reviewed Sunday, 12 June 2011