"Order not delivered in timeframe promised.
When enquired about delay by phone having emailed response was curt and insisted that email would be responded to - it never was.
Delivery eventuially happened unannounced - no phone call.
Lorry driver lost - I had given directions to Primrose but not passed onto delivery driver. Driver not happy and then when he opened up lorry the item had not been loaded !! He was not happy and neither were we.
Next day another lorry arrived with no phone call again - could not unload as tail gate would not lower.
Transferred to a local farm 3 miles away and unloaded at the farm with a forklift. Item is still at farm until we can work out how to move it to my address.
Reviewed Thursday, 26 April 2018