"I had ainertia already in my pond. the only thing was it was tearing badly. so I thought I had ordered the correct liner size fore my five year old pond. But to my Horror when the liner arrived it was nothing like I needed or wanted. first it had its good point & that was the lenth, was about spot on. As for the width I could have just wept. Then when I tried to complain they tried to make me buy another lot along with tape to stick it together. that was well and truly out of order. it quite clearly stated that the liner camee in two metre widths well I thought that was goodles. but being not so good at metric. as I never reached that stage at school. it plain imperiall. feet & inches.
therefore I told them I wanted 5x5 = 5ft by 5ft. five in length and then as it was 2mtres in length. I would need 3added to the side. Never in my thoughts did I think they would send me just the length. I was just Horrified. and felt very badly let down and no matter what they tried to say I wasn't having any of it. first they wanted me to return the liner that was in my pond. filled partly with water and my plants.therefore they wanted me to buy the extra width which I wanted. along with tape to fix it together MY answer to this was a PLAIN NO.
I SHALL NEVER COME BACK FOR A POND LINER ANYTHING ELSE YES.it was the only time they have let me down. weather it was my fault or theirs."
Reviewed Wednesday, 16 May 2018