"The flat-pack pair of large planters arrived next working day after ordering. However when trying to assemble them over a week-end we discovered that they (both) had been manufactured with a fault making assembly impossible. The blocks to support the floor had been screwed and glued to the wrong side of the side panels, and the off-set tongue and groove location prevented simply turning the panels around.
The fault was reported and they were quickly replaced, I did point out that they were showing, on their web site, only three of these planters in stock, and that it was probable that the stock was also faulty and that they should be inspected before being dispatched -- this obviously did not happen since the replacements arrived next day and had the same manufacturing fault.
All together a sad reflection on Primrose's quality control systems, Although I could not fault their transport efficiency."
Reviewed Thursday, 24 March 2016