Customer Reviews

Average Rating

3.8/5
13 reviews
Rating: 4/5

"Good product, everything was correct"

Reviewed Tuesday, 20 March 2018

Rating: 3/5

"Advertised wrongly . But will not respond"

Reviewed Monday, 21 August 2017

Rating: 5/5

"We have the fountain installed and it looks excellent"

Reviewed Thursday, 19 March 2015

Rating: 5/5

"Fountain exceeded my expectations. Delivered well packaged. Very pleased with product as have been with all purchases from Primrose"

Reviewed Thursday, 11 September 2014

Rating: 5/5

"lovely product, but we couldn't find any instructions so had to work it out,"

Reviewed Monday, 23 June 2014

Rating: 5/5

"Excellent"

Reviewed Saturday, 21 June 2014

Rating: 4/5

"As described, looks lovely on our patio"

Reviewed Friday, 5 July 2013

Rating: 1/5

"Very poor quality. Appears to be made of something with the consistency of chalk. Chips very easily and arrived already damaged. Pipe and bungs didn't fit. Delivered by one man who couldn't lift it out of the lorry. Even two of us couldn't move it so had to unpack in the road."

Reviewed Tuesday, 4 June 2013

Rating: 5/5

"lovely fountain the water sounds fabulous!"

Reviewed Tuesday, 14 August 2012

Rating: 5/5

"prompt delivery, fountain looks fantastic in garden. Highly recommended."

Reviewed Sunday, 25 March 2012

Rating: 1/5

"Disappointing purchase. No instructions but as not many parts ok to assemble. Tiers very difficult to level owing to poor quality manufacture and 'bungs' to provide waterproof break between 1st tier water/pump reservoir and 2nd to 1st tier so poorly manufactured that they would not make a waterproof seal; fountain drained itself each night. One tube of leak seal later and 2nd tier still not holding water once pump switched off. Finally, pipe provided to fit to pump not of same diameter as pump fixings so had to cannibalise washing machine for suitable pipe. "

Reviewed Tuesday, 24 January 2012

Rating: 5/5

"Nice-looking fountain exactly as described, and delivered quickly. I am very pleased."

Reviewed Sunday, 27 March 2011

Rating: 2/5

"Our item was received promptly after ordering. On receipt it was found to have a European and not a UK plug which required us to replace it (which the instructions state as not recommended - but what else could be done ? The fountain had some chips in the sides. The rubber bungs did/do not fit correctly in their holes (hence the water keeps running out). The tubing provided for the pump was the wrong size for the pump provided (Aqua 800). The pump itself has a speed switch which does not affect the flow of the water at all. The fountain 'instructions' were barely worth having. All in all the quality of the product is extremely questionable. With some tlc we've managed to transform it from being a disaster as shipped to being a nice feature in our garden. Would never use Primrose again though for all the reasons above."

Reviewed Thursday, 29 July 2010