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Important message from the delivery company -Please note that the onus is on the customer to ensure safe access to the property. All deliveries are kerbside, and deliveries made using a tail lift and pallet truck require access for an 18 tonne vehicle, and a flat hard standing area for unloading. Deliveries made using a HIAB vehicle need clear access parallel to the kerbside and to be free of overhead obstructions.
Where deliveries cannot be made due to insufficient access to the delivery address or difficulties on the approach to the address, an unsuitable offloading area, obstructions, or where incorrect/insufficient instructions have been provided, a charge of £30 (inc. VAT) per pallet will be made for redelivery or return of the items. If redelivery is requested fees must be accepted prior to an order being released for redelivery; if the order is returned the £30 charge per pallet will be deducted from any outstanding credit due. Due to the perishable nature of turf, where delivery cannot be made successfully we will be unable to credit the amount paid for the turf.