"Ordering was straightforward, but delivery was very bad. I bought this moss dog as a birthday present for my 81 year old mother. The box arrived unexpectedly (no delivery notification was supplied) and the box was soaking wet. I can only assume it had been left out in the pouring rain.
It also must all have been dropped or badly handled as the head of the dog was badly damaged and a lot of moss had fallen out of the bag (my mother said she collected a whole carrier bag full) and it made a terrible mess and took them ages to clear it all up. If they were not elderly, I would have asked them to return it, but the box was unusable, so it wasn’t an option. It’s very disappointing as it was an expensive gift"
Reviewed Wednesday, 6 December 2017