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Returns and Cancellations

Need to return or cancel an order? Follow these steps or fill in our simple form and we'll take care of the rest.

Learn more about returns

Fill in our Contact Us form

Use the button below to fill in the appropriate details and please attach any images which may help us to resolve your query.

We want to make sure that we can help you as quickly and accurately as possible. For this reason, we highly recommend that you use our web form to submit your enquiry. The web form also allows you to attach any necessary pictures.

Please keep in mind that we are unable to accept orders over the phone. If you have an urgent query or need to make changes to your order, please call us at 01189 035 210.

We may be able to assist you with changes depending on the status of your order and the type of items you've ordered.

Our phone lines are open Monday to Friday from 9am to 5pm, except for bank holidays.

For all media enquiries, please visit our media page.

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For all trade enquiries, please visit our trade page.

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© 2025 Cercis Ltd. All rights reserved | Primrose is the trading name of Cercis Ltd (Registration number: 14521244)