Our help centre contains a variety of frequently asked questions to answer anything you may need help with.
Returns and Cancellations
Need to return or cancel an order? Follow these steps or fill in our simple form and we'll take care of the rest.
Fill in our Contact Us Form
The best way to contact us is via our 'Contact Us' web form.
Simply click the 'Contact Us' bubble icon at the bottom left of your screen.
Fill in the appropriate details and please attach any images which may help us to resolve your query.
Click on the Chat icon at the bottom right of your screen.
Our Live Chat is the quickest way to get in touch, however, if you'd prefer to place your order over the phone, you can request a Call-Back during our office hours via Live Chat or Email
We want to make sure that we can help you as quickly and accurately as possible. For this reason, we highly recommend that you use our web form to submit your enquiry. The web form also allows you to attach any necessary pictures.
Please keep in mind that we are unable to accept orders over the phone. If you have an urgent query or need to make changes to your order, please call us at 01189 035 210.
We may be able to assist you with changes depending on the status of your order and the type of items you've ordered.
Our phone lines are open Monday to Friday from 9am to 5pm, except for bank holidays.